Below are common expectations of owners and tenants that we are committed to delivering. 

Owner expectations

The owner of a property expects the property manager to:

• Carry out the owner’s instructions, control costs and maximize revenue to maintain a stabilized cash flow as a return on capital invested (commonly referred to as the capitalization rate or the cap. rate)
• Exercise control over the building to safeguard the capital invested
• Be professional and well informed on Fair Housing laws and property management practices and procedures
• Enhance the value of the property by recommending improvements that will increase its market value, retain and enhance pride of ownership.

Tenant expectations

The tenant of a property expects the property manager to:

• Ensure the “quiet enjoyment” of the premises—an assurance that the premises will be able to be used and enjoyed for the intended purposes without interference from the landlord and/or other tenants (save for emergencies)
• Provide comfort—-a living environment that is properly heated, cooled and ventilated and in good living condition.
• Provide security and safety—the ability to live and/or work in a home in which there are no inherent defects or conditions that might be hazardous to health or to property